Last Updated: September 30, 2026
This Refund Policy explains the refund and cancellation process for Flowdock, a brand of Omnia Retail Germany GmbH, and applies to Flowdock subscription plans.
1. About Flowdock
Flowdock provides a B2B SaaS platform designed for small and mid-sized businesses, bringing client onboarding, project tracking, and invoicing together in one platform.
Flowdock subscriptions are available through the Starter, Professional, and Business plans.
2. Subscription Payments
Flowdock does not process subscription payments directly through the website.
After selecting a subscription plan and submitting an enquiry, our team will contact you to confirm your details. An invoice will then be issued, and payment is made by bank transfer.
Your Flowdock account is activated after payment has been confirmed.
3. 14-Day Cooling-Off Period
Where applicable under relevant consumer protection laws, eligible customers may have a 14-day cooling-off period.
The availability and scope of this right depend on the customer’s circumstances, the nature of the subscription, and applicable law.
As Flowdock primarily provides services to businesses, statutory consumer cancellation rights may not apply to every subscription or customer.
4. Requesting a Refund
To request a refund, contact us at:
Please provide sufficient information for us to identify your subscription, such as:
- Your full name
- Company name
- Email address
- Subscription plan
- Invoice details
- Reason for the refund request
Providing complete information will help us review your request efficiently.
5. Refund Eligibility
Refund requests are reviewed individually.
Eligibility may depend on:
- The subscription agreement
- Date of purchase or activation
- Reason for the request
- Whether the service has already been activated or used
- Applicable contractual terms
- Rights available under applicable law
Submitting a refund request does not automatically mean that a refund will be approved.
6. Refund Review
Once we receive your request, we will review the information provided and may contact you if additional details are required.
We will inform you whether your refund request has been approved or declined.
7. Approved Refunds
Where a refund is approved, Flowdock will provide information about the applicable refund amount and processing procedure.
Approved refunds will normally be returned using an appropriate payment method based on the original invoice and payment arrangements, subject to applicable requirements.
8. Refund Processing Time
Refund processing times may vary depending on the circumstances of the request, payment method, and banking processes.
The applicable processing timeframe will be communicated when a refund request is approved.
9. Subscription Cancellation
A request to cancel a subscription and a request for a refund are not necessarily the same.
Cancellation may prevent future subscription periods or renewals where applicable, while refunds for amounts already invoiced or paid remain subject to the eligibility conditions described in this policy and the applicable subscription agreement.
10. Annual and Monthly Plans
Flowdock offers both monthly and annual subscription options.
Any refund or cancellation request relating to a monthly or annual subscription will be reviewed according to the applicable subscription terms and legal requirements.
11. Changes to This Policy
Flowdock may update this Refund Policy when its subscription practices, services, or applicable requirements change.
The Last Updated date at the top of this page identifies the current version.
12. Contact Us
For refund or subscription-related questions, contact:
Omnia Retail Germany GmbH
Trading / Brand Name: Flowdock
Address: Havelstraße 16, 64295 Darmstadt-West, Germany
CEO: Haiko Krumm
Email: [email protected]
Phone: +49 151 22199445
Commercial Register: HRB 96465
VAT Number: DE 288768121